These Terms and Conditions govern the provision of cleaning services by Cleaners Knightsbridge to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Customer means any individual, company, or organisation that requests or receives services from Cleaners Knightsbridge. Company, we, us, or our means Cleaners Knightsbridge. Services means cleaning and related services provided by the Company as agreed with the Customer. Premises means the property, residence, office, or other location where the Services are to be carried out. Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions.
The Company provides domestic and commercial cleaning services, which may include regular cleaning, deep cleaning, end of tenancy cleaning, after builders cleaning, carpet and upholstery cleaning, and related tasks as agreed at the time of booking.
The exact scope of work, including specific tasks, frequency, and duration of visits, will be agreed between the Customer and the Company during the booking process. Any additional tasks or variations requested after the booking is confirmed may be subject to additional charges and availability.
3.1 A booking can be requested by the Customer through our online form or other booking channels as made available by the Company from time to time.
3.2 When making a booking, the Customer must provide accurate and complete information about the Premises, access arrangements, parking availability, and any specific requirements or conditions that may affect the Services.
3.3 A booking is not confirmed until the Customer receives a confirmation from the Company stating the date, time, type of service, and applicable charges. The Company reserves the right to refuse any booking request at its sole discretion.
3.4 The Customer must ensure that a responsible adult is present at the Premises at the start of the first visit, unless alternative arrangements have been agreed in advance. The Customer is responsible for providing safe and lawful access to the Premises.
4.1 The Customer shall provide all necessary information to enable the Company to perform the Services safely and efficiently, including any relevant details about alarms, security systems, pets, or restricted areas within the Premises.
4.2 The Customer must ensure that the Premises are safe and free from hazards, and that the cleaners can access areas to be cleaned without obstruction. The Company may refuse to carry out Services if it considers that health and safety may be compromised.
4.3 The Customer must not request or encourage cleaners to undertake any tasks that may be unsafe, illegal, or outside the agreed scope of Services. The Company is not liable for any consequences arising from unauthorised tasks or direct instructions given by the Customer to individual cleaners that conflict with these Terms and Conditions.
5.1 Unless otherwise agreed, the Company will provide its own cleaning products and equipment necessary for carrying out the Services. Where the Customer requests the use of their own materials or equipment, the Company accepts no liability for damage or unsatisfactory results arising from their use.
5.2 The Customer is responsible for informing the Company of any particular surfaces, finishes, or items that require special treatment or products. The Company will exercise reasonable care but cannot be held responsible for damage resulting from undisclosed or unusual materials or finishes.
6.1 The price for the Services will be communicated to the Customer at the time of booking, based on the information provided. Prices may be calculated by reference to hourly rates, fixed fees, or a combination, depending on the type of service.
6.2 All prices are quoted in pounds sterling and may be subject to applicable taxes and charges as required by law. The Company reserves the right to amend its pricing structure, provided that any change will not affect confirmed bookings already accepted by the Company, unless otherwise agreed.
6.3 Payment terms will be communicated to the Customer at the time of booking. The Company may require full or partial payment in advance to secure the booking. For ongoing regular services, payment may be due on the day of service or in accordance with an agreed billing cycle.
6.4 If payment is not received by the due date, the Company reserves the right to suspend or cancel Services, and to charge interest on overdue amounts at the statutory rate permitted under UK law. The Customer shall be liable for any reasonable costs incurred by the Company in pursuing unpaid sums, including collection agency and legal fees.
7.1 The Customer may cancel or amend a booking by giving notice to the Company. The minimum notice period for cancelling or rescheduling a visit is typically 24 hours prior to the scheduled start time, unless otherwise specified at the time of booking.
7.2 If the Customer cancels or reschedules a booking without providing the required notice, the Company reserves the right to charge a late cancellation fee, which may be up to the full cost of the scheduled visit, to cover allocated staff time and administrative costs.
7.3 If the cleaners are unable to gain access to the Premises at the agreed time, due to reasons within the Customer's control, this may be treated as a late cancellation and charged accordingly.
7.4 The Company may cancel or reschedule a booking in exceptional circumstances, including but not limited to staff illness, operational issues, unsafe weather conditions, or events beyond its reasonable control. In such cases, the Company will notify the Customer as soon as practicable and offer an alternative appointment. The Company will not be liable for any loss arising from such cancellations beyond refunding any pre-paid sums for the affected visit.
8.1 The Company aims to provide a high standard of cleaning services. If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, and in any event within 24 hours of the relevant visit where reasonably practicable.
8.2 Subject to timely notification, the Company may at its discretion arrange for the cleaners to return to the Premises to re-perform the relevant part of the Services, or offer an appropriate adjustment. This shall be the Customer's sole and exclusive remedy in respect of claims relating to the quality of the Services.
8.3 The Customer agrees to allow the Company reasonable access and opportunity to investigate and address any complaint. The Company is not responsible for issues raised more than a reasonable period after the date of service, or where the Premises have been further occupied or altered without the Company's attendance.
9.1 The Company will exercise reasonable skill and care in providing the Services. The Company maintains appropriate public liability insurance in accordance with industry practice.
9.2 The Company shall not be liable for any indirect, consequential, or purely economic loss, including loss of profit, loss of opportunity, or loss of enjoyment arising out of or in connection with the Services.
9.3 The Company shall not be liable for any loss or damage arising from the Customer's failure to provide accurate information, to secure valuables, or to comply with these Terms and Conditions. The Customer is encouraged to store valuable, fragile, or sentimental items safely during cleaning visits.
9.4 The Company accepts no liability for wear, discolouration, or damage arising from pre-existing conditions, inherent defects, or routine cleaning of items or surfaces that are old, poorly maintained, or unsuitable for cleaning with standard methods.
9.5 Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which may not lawfully be excluded or limited under UK law.
10.1 Where the Customer provides keys or access codes to the Premises, the Company will take reasonable measures to keep them secure and to ensure they are used only for the purposes of providing the Services.
10.2 The Customer is responsible for ensuring that any alarm systems are set appropriately to permit access for scheduled visits. The Company is not responsible for any charges or consequences arising from activation of alarms due to incorrect instructions provided by the Customer.
10.3 Upon termination of regular services, the Company will return any keys to the Customer by a method agreed between the parties. The Company is not responsible for any loss arising from keys lost after being properly handed back to the Customer or an authorised representative.
11.1 The Company will comply with applicable UK waste regulations in the handling and disposal of waste generated during the provision of Services. General household or office waste will normally be placed in the Customer's designated bins for collection by the local authority or private waste contractor.
11.2 The Company is not responsible for removing large volumes of rubbish, bulky waste, construction debris, or hazardous materials from the Premises unless expressly agreed as part of a specific service and charged accordingly.
11.3 The Customer shall ensure that any hazardous substances, such as chemicals, paints, solvents, or sharps, are stored safely and are not left in areas to be cleaned. The Company may decline to handle or dispose of materials it reasonably considers to be hazardous or regulated waste.
11.4 The Company endeavours, where commercially reasonable, to use cleaning products and methods that are efficient and considerate of environmental impact, but does not guarantee the use of any particular brand or type of product unless agreed in writing.
12.1 The Company is committed to maintaining high standards of health and safety for both its staff and Customers. Cleaners are instructed to follow the Company's health and safety procedures while on the Premises.
12.2 The Customer shall inform the Company of any known health and safety risks at the Premises, including structural defects, unsafe fixtures, or potential exposure to biohazards. The Company may suspend or terminate Services if it considers that conditions are unsafe.
12.3 The Customer shall ensure that children and pets are supervised or kept away from areas where cleaning is being carried out, to reduce risks of accidents and interference with equipment or cleaning products.
13.1 The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations under these Terms and Conditions if such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, without limitation, acts of God, extreme weather, power failures, transport disruption, strikes, or emergencies.
13.2 In such circumstances, the Company shall be entitled to a reasonable extension of time to perform its obligations or to suspend or cancel affected Services, with notice to the Customer where practicable.
14.1 The Company will handle personal data provided by the Customer in accordance with applicable UK data protection laws. Information collected for the purpose of providing the Services will be used only as necessary for that purpose and for related administration, billing, and customer service.
14.2 The Customer is responsible for ensuring that contact details provided are accurate and kept up to date. The Company may contact the Customer using these details regarding bookings, changes to services, and other relevant matters.
15.1 For ongoing regular cleaning arrangements, either party may terminate the Agreement by providing reasonable notice, typically no less than one week, unless otherwise stated in a separate service agreement.
15.2 The Company may terminate the Agreement immediately in the event of serious or repeated breach of these Terms and Conditions by the Customer, including non-payment of fees, abusive or unsafe behaviour, or unreasonable demands placed upon cleaners.
16.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when posted on the Company's legal or policy pages or otherwise communicated to the Customer.
16.2 For ongoing regular Customers, continued use of the Services after notification of changes shall constitute acceptance of the updated Terms and Conditions.
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
18.3 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to a successor or associated entity, provided that this does not materially affect the standard of Services.
18.4 These Terms and Conditions, together with any confirmed booking details and agreed variations, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or representations.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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