This Privacy Policy explains how Cleaners Knightsbridge collects, uses, stores, and protects personal data relating to its customers in the Knightsbridge area. It also describes your rights under the UK General Data Protection Regulation and the Data Protection Act and how you can exercise them. By using our cleaning services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all customers and prospective customers using or enquiring about Cleaners Knightsbridge services in the Knightsbridge area, whether you contact us by phone, online forms, or other communication channels, and whether you are acting on your own behalf or on behalf of a business or household.
For the purposes of the UK GDPR, Cleaners Knightsbridge is the data controller in respect of personal data collected about customers and prospective customers in the Knightsbridge area. As data controller, Cleaners Knightsbridge determines the purposes and means of processing your personal data in connection with the provision of cleaning and related services.
We collect and process different types of personal data depending on how you use our services and interact with us. The categories of data we may collect include:
Identification and contact details, such as your name, address, and preferred contact details.
Service and booking information, such as property type, access instructions, dates and times of booked services, service preferences, feedback, and communications relating to your bookings.
Billing and payment information, such as information necessary to process payments and issue invoices. Card details are processed by secure payment providers and are not stored by us beyond what is necessary to confirm and reconcile payments.
Usage and communication data, such as records of communications with you, including enquiries, complaints, and support requests, and basic technical or usage details relating to how you interact with our website or booking tools where applicable.
Recruitment and contractor information where relevant, such as information you provide when applying to work with us or to provide services on our behalf, which may include employment history and references.
We collect personal data in several ways, including:
Directly from you when you contact us to request a quote, make a booking, amend or cancel a service, or provide feedback.
Through our website or online booking forms where you submit information for enquiries or reservations.
In the course of providing services at your premises, where we may record details related to access, special instructions, or issues encountered.
From third parties in limited circumstances, such as referral partners or platforms where you have chosen to book our services through a marketplace or intermediary.
We process your personal data only when we have a lawful basis to do so under the UK GDPR. The main lawful bases we rely on are:
Contract. We process your data to enter into and perform a contract with you, including managing bookings, providing cleaning services, taking payment, and communicating with you about your services.
Legal obligation. We may process your data to comply with legal and regulatory requirements, such as accounting, tax, or record-keeping obligations.
Legitimate interests. We may process your data where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. These interests include managing and improving our services, handling customer queries and complaints, preventing fraud, and ensuring the security of our operations.
Consent. In some cases, we rely on your consent, for example, for certain marketing communications where consent is required. Where we rely on consent, you may withdraw it at any time.
We use your personal data for the following purposes:
To provide and manage cleaning services, including processing bookings, planning schedules, allocating cleaners, and providing customer support.
To communicate with you about your enquiries, bookings, changes to services, and to respond to your questions or complaints.
To process payments, issue invoices, manage refunds where applicable, and maintain accurate financial and service records.
To manage our relationship with you as a customer, including sending service-related notifications and important updates regarding our terms and policies.
To improve our services, for example by analysing feedback, service history, and operational data to enhance quality and efficiency.
To maintain security and prevent misuse, including detecting and addressing potential fraud, unauthorised access, or misuse of our services.
To meet our legal and regulatory obligations and cooperate with law enforcement or regulatory authorities where required by law.
We keep your personal data only for as long as is necessary for the purposes described in this Privacy Policy or as required by law.
Customer and booking records are generally retained for a period necessary to manage our relationship with you, handle any disputes or complaints, and comply with legal obligations, including tax and accounting requirements.
Payment-related information is retained in line with financial record-keeping rules and to address any payment queries or chargebacks.
Marketing-related data is retained until you object to or opt out of receiving marketing, or until we determine it is no longer accurate or relevant.
Where we no longer need to retain personal data, we will securely delete or anonymise it so that it can no longer be associated with you.
We do not sell your personal data. We may share your personal data with trusted third parties in the following situations:
Service providers acting as data processors who support our operations, such as IT and hosting providers, booking and scheduling tools, payment processors, and customer support systems. These parties only process your data on our documented instructions and are subject to appropriate confidentiality and security obligations.
Professional advisors, such as accountants or legal advisers, where necessary for business administration, legal compliance, or the establishment, exercise, or defence of legal claims.
Authorities and regulators where we are legally required to do so, or where sharing is necessary to protect our rights, property, safety, or that of others.
Where personal data is transferred outside the United Kingdom or European Economic Area by our processors, we will ensure that appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses, to protect your data in accordance with applicable law.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, staff training, secure data storage, and regular review of our security practices. While we strive to protect your personal data, no transmission or storage system can be guaranteed as completely secure, and you share information with us at your own risk.
Under the UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions. These rights include:
Right of access. You can request confirmation as to whether we process your personal data and obtain a copy of the data we hold about you.
Right to rectification. You can request that inaccurate or incomplete personal data is corrected or updated.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example, where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing.
Right to restriction of processing. You can ask us to restrict the processing of your personal data in certain cases, such as while we investigate a concern about accuracy or the lawfulness of processing.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used, machine-readable format or that we transmit it to another controller where technically feasible.
Right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis. You always have the right to object to direct marketing, and we will stop processing for that purpose.
Rights in relation to automated decision-making. Cleaners Knightsbridge does not carry out solely automated decision-making that produces legal or similarly significant effects for customers in the Knightsbridge area.
You can exercise your data protection rights by contacting Cleaners Knightsbridge and explaining which right you wish to exercise and, where necessary, providing sufficient information to identify you and your relationship with us. We may need to verify your identity before responding to your request to protect your privacy and security. We aim to respond to all valid requests within one month, although this period may be extended in complex cases, in which case we will keep you informed.
We may use your contact details to send you information about our services that may be of interest to you, in accordance with data protection and electronic marketing laws. You can opt out of receiving marketing communications at any time by following the instructions in the communication or by contacting us. Even if you opt out of marketing, we may still send you service-related messages that are necessary for the performance of our contract with you.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will be effective when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, you can contact Cleaners Knightsbridge using the contact details provided on our website or service documentation.
You also have the right to lodge a complaint with the UK Information Commissioner's Office if you are concerned about how your personal data is being handled. We would, however, appreciate the opportunity to address your concerns directly before you contact the supervisory authority.
You can get the best deals only with a call on our cleaners Knightsbridge! Hurry up and find our professionals!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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