Cleaners Knightsbridge Terms and Conditions

These Terms and Conditions set out the basis on which Cleaners Knightsbridge provides domestic and commercial cleaning services to clients in the UK. By placing a booking with us, you agree to be bound by these terms, which apply to all standard cleaning appointments, one-off cleans, end of tenancy cleans, deep cleans, and any other cleaning services arranged with our team. Please read them carefully before confirming a booking.

1. Definitions and scope

In these Terms, “we”, “us”, and “our” refer to the cleaning service provider operating under the Cleaners Knightsbridge name. “You” and “your” refer to the customer, client, or person making the booking. “Service” means the agreed cleaning work described in your booking confirmation. These terms apply to all bookings unless we have expressly agreed otherwise in writing. Any variation must be confirmed by us in writing to be valid.

2. Booking process

Bookings may be made by telephone, email, online enquiry, or any other method we make available from time to time. A booking is not confirmed until we have accepted it and provided a written or electronic confirmation. Confirmation may include the service type, date, time, property details, estimated duration, pricing basis, and any special instructions. If information provided by you is incomplete, inaccurate, or changes after confirmation, we may revise the price, duration, or availability of the service accordingly.

We reserve the right to refuse or cancel a booking if the property, requested service, or access arrangements are unsuitable, unsafe, unlawful, or beyond the reasonable scope of our service. In some cases, we may ask for photographs, floor plans, or further details to ensure that the service can be delivered properly. Any special requirements, including fragile surfaces, restricted access, alarm systems, parking limitations, or pet considerations, should be disclosed at the time of booking.

3. Customer responsibilities

You must ensure that the property is reasonably prepared for cleaning and that we have safe, timely access at the agreed time. This includes providing keys, codes, parking information, and any necessary instructions. You are responsible for securing valuables, confidential documents, and items of sentimental or monetary value before the service begins. We do not accept responsibility for items left unsecured where reasonable care could have prevented loss or damage.

Where cleaning products, appliances, or equipment are supplied by you, you must ensure that they are safe, suitable for the intended purpose, and in good working order. We may refuse to use any product or item that we believe is unsafe, defective, or likely to cause damage. If the property contains hazardous materials, mould, bodily fluids, pests, needles, or other dangerous substances, you must notify us in advance so that we can assess whether the service can be provided. Cleaners Knightsbridge may decline any task that poses health or safety risks.

4. Pricing and payments

Our prices are based on the information you provide, the type of service requested, property size, level of cleaning required, and any additional tasks agreed in advance. Unless stated otherwise, quoted prices are estimates only and may be adjusted if the actual work differs materially from the description supplied at the time of booking. If the property requires extra time, specialist treatment, or additional labour beyond the original scope, we will inform you where reasonably practicable and may charge accordingly.

Payment terms will be confirmed at booking. We may require full payment, a deposit, or payment upon completion depending on the service type and value of the job. Accepted payment methods may vary. If an invoice is issued, payment must be made within the period stated on the invoice. Failure to pay on time may result in late fees, suspension of future services, or recovery action where permitted by law. All prices are stated in pounds sterling unless otherwise specified and may be subject to VAT where applicable.

5. Cancellations, rescheduling, and access failure

You may cancel or reschedule a booking by giving us reasonable notice. Cancellations made within the notice period we specify at the time of booking will usually not incur a charge. Short-notice cancellations, missed appointments, or failure to provide access may result in a cancellation fee or a charge for lost time, travel, and other costs reasonably incurred. The exact fee may depend on the service arranged and the notice given.

If our team arrives and cannot gain access, or if the property is not ready for the service to begin, we may treat the booking as a late cancellation or a failed appointment. If we need to leave due to unsafe conditions, lack of access, or customer non-cooperation, any minimum charge, deposit, or call-out fee may still apply. Where we reschedule due to operational reasons, illness, severe weather, or circumstances outside our control, we will try to offer an alternative appointment as soon as reasonably possible. We are not liable for indirect losses caused by rearranged bookings.

6. Service standards and limitations

We will perform the service with reasonable care and skill, using trained staff and appropriate methods for the work agreed. However, some results may depend on the age, condition, material, or previous maintenance of surfaces and fittings. For example, ingrained stains, limescale, mould, damage, discolouration, wear, or pre-existing defects may not be fully removable. No guarantee is given that all marks, odours, or contamination can be completely eliminated.

The service will be limited to the tasks agreed in your booking. We do not undertake electrical, plumbing, construction, pest control, biohazard removal, or any work requiring specialist licensing unless expressly agreed and lawful. We may move lightweight items to clean around them, but we are not required to lift heavy furniture, detach fittings, or handle items that could be damaged. If the scope of work changes during the appointment, additional charges may apply only if you approve the change or if it is necessary to complete the requested service safely.

7. Liability and damage

We take reasonable care of your property, but liability is limited to loss or damage caused directly by our negligence, breach of contract, or unlawful act. We are not responsible for pre-existing damage, wear and tear, hidden defects, weak fixtures, unstable surfaces, or problems caused by defective materials. We are also not liable for items that are improperly assembled, inadequately secured, or unsuitable for cleaning with standard household methods.

Where damage is alleged, you must notify us as soon as reasonably possible and provide photographs, a description of the issue, and any relevant supporting information. We may inspect the property or request further evidence before accepting responsibility. If we are liable, our obligation may be limited to repair, replacement, or a refund of the affected portion of the service, at our discretion and subject to applicable law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

8. Waste regulations and disposal

Our team will dispose of routine cleaning waste generated during the service only where this is included in the agreed scope and where disposal is lawful and appropriate. You remain responsible for ensuring that waste is sorted, stored, and presented in accordance with local authority requirements and applicable environmental rules. We do not remove hazardous waste, clinical waste, sharps, asbestos, chemicals, batteries, paint, solvents, or any other regulated material unless this has been specifically agreed in advance and handled in compliance with the law.

If a property contains waste that may breach environmental or health and safety regulations, we may decline to handle it and may suspend the service until the issue is resolved. You must not ask our staff to transport, dump, or dispose of materials unlawfully. Where we do remove waste, you agree that it will be limited to lawful domestic or commercial refuse arising from the cleaning service and that you will indemnify us against any loss arising from inaccurate information about the nature of the waste. Cleaners Knightsbridge follows applicable UK waste and environmental obligations.

9. Complaints and repeat attendance

If you are dissatisfied with any aspect of the service, you must notify us within a reasonable time after completion. Where appropriate, we may offer a revisit, remedial work, or another fair solution, provided the issue relates to the service originally booked and has been reported promptly. A complaint does not automatically entitle you to a full refund, especially where the service has been substantially completed or where the issue arises from conditions beyond our control.

We may refuse a revisit if the complaint concerns matters outside the original scope, if further access is not provided, or if the property has been altered after the cleaning appointment. Any agreed remedial attendance will be limited to the areas or issues identified and may not include additional work unrelated to the complaint. Our decision on the most appropriate remedy will be made reasonably and in good faith.

10. Force majeure

We are not liable for delay or failure to perform our obligations where the delay or failure is caused by events beyond our reasonable control. These may include severe weather, transport disruption, power failure, industrial action, public emergencies, fire, flood, epidemic restrictions, supply issues, or the unavailability of staff due to illness or accident. If such an event occurs, we will take reasonable steps to notify you and rearrange the appointment where possible.

11. Data and privacy

Any personal information you provide for booking, billing, access, or service delivery will be used to administer your account, complete the work, and meet legal obligations. We will handle personal data in accordance with applicable UK data protection laws. You are responsible for ensuring that any data or documents left in the property are not accessible to cleaners if they are confidential and should not be viewed. We do not intentionally access personal information unless it is necessary to perform the service or comply with law.

12. Governing law and jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.

By booking a service with us, you confirm that you have read, understood, and accepted these Terms and Conditions. They form the entire agreement between you and us in relation to the services booked, unless varied in writing by both parties. Cleaners Knightsbridge may update these terms from time to time, and the version in force at the time of booking will apply to your service.